The best way to request an appointment is by using our online services (NHS App or Patchs) or you can call us during opening hours on 0113 203 4550.
Contact your GP via SystmOnline
(To book online, you need to be a registered patient and to have got your username and password from reception).
Online consultation
The online consultation service is a quick and easy way of letting your GP practice know what is wrong, asking a question or booking an appointment. You can use the online consultation tool on your GP practice website or via the NHS app to give information to your practice so that they can see what care would be best for you.
Please note that all online requests are treated exactly the same as those received on the phone and you will receive the same service and care.
You can also use this service for non-clinical queries, such as requesting a repeat sick note, repeat medications or telling the practice about any changes of address / telephone number. This saves you time waiting on the phone to speak to the Care Navigator (GP practice receptionist).
When can I use this service and when will I get a response?
- PATCHs/SystmOne is available during practice opening hours and some services are available outside our opening hours such as SystemOne online.
- You can submit a query at anytime and we will aim to get back to you between the hours of 8.00am and 6.00pm Monday to Friday. Outside of these hours, we aim to respond to you the next working day; or
- Fill out a simple online form to get advice and/or treatment with 48 hours.
What can I expect to be offered?
- A face-to-face appointment
- A phone call or video consultation
- A text message, for example inviting them to visit the practice for a blood test
- A call from the reception team giving advice and signposting information from the GP who has reviewed your e-consultation
Why should I use this service instead of phoning my GP practice?
- You can give more information than you might to a Care Navigator. You may find this less embarrassing than talking to someone on the phone or in person.
- You can do this using a smartphone, tablet, or computer.
- You can be assured that the GP will review all e-consultations and make sure you get the right care for your healthcare need
Online booking
Appointments that do not need to be reviewed and referred by a Care Navigator are available for you to book directly online. Online booking is quicker than phoning and you can choose an appointment time to suit you.
You can book the following appointments directly on our website or through the NHS app.
- Asthma clinic
- Childhood vaccinations
- Carer health check
- Flu vaccination
- New patient health check
- Contraception appointment
- Blood tests proving these have been pre-approved by a GP
- Any other Long term condition review
You can log in at any time to book an appointment, even when the surgery is closed.
We aim to have GP appointments available within 48 working hours, and nurse appointments within 24 working hours. If you wish to be seen the same day, reception will arrange for a GP or nurse to telephone and assess you. The GP or nurse may be able to help you in a number of ways and it might not always mean that an appointment is necessary.
Information on Home Visits
If you would like to speak to the doctor or nurse on the telephone, then you should ring before 10.00am. We will take your number and the doctor or nurse will return your call. Once we have reached maximum safe clinical capacity for telephone calls you will be offered an aletrnative service. Please note the doctors have a rota for dealing with patient telephone calls.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time.
Cancellations can be made with a minimum of 24 hours’ notice via SystmOnline, via PATCHs, via telephone or by visiting the surgery (within our opening hours – we do not allow telephone messages to be left).
We will also accept written confirmation placed in our letter box outside of working hours however 24 hours’ notice is still required.