Our GP Triage Hub is a clinician-led team of trained staff who will review all submitted requests equitably. Based on clinical need, they will recommend the most appropriate next step; scheduling an appointment with a GP or other healthcare professional, providing advice/guidance or directing you to an alternate suitable service.
For urgent clinical requests you will get a phone call on the same day. If your request is not urgent, you will be offered an appointment within the next 7 or 14 days, depending on the urgency. In this case you will be sent a link via PATCHs allowing you to choose from appointments on different days, at different times and at the site you prefer to attend.
We ask that you submit new requests to the practice through one of the following methods:
- Use the NHS App to submit a PATCHs request
- By telephone and submit a request using our PATCHs Telephone Assistant
- By telephone to speak to one of our team
- By completing a form at the front desk (when time allows, our staff may be able to help complete the form)
This new process aims to ensure:
- Those with the greatest clinical need are prioritised for GP time
- All requests are treated equally and receive a timely and appropriate response
- The ability to submit request easily online (from 8am) and via the telephone
- Option to submit requests on behalf of others you care for
- No more phone queues in the morning or having to come to the practice in person
We have implemented this system to manage workloads safely and effectively, while still delivering the right care. We appreciate your understanding as we make these changes to optimise access to GP services for our patients.
Useful information can be found by following the links below