If you are managing the health of another, you can apply for proxy access. This provides access to the person's online account for:
- book and view appointments
- order medication
- access to medical records
Proxy access on behalf of children
People with parental responsibility for children have rights to access their children’s records. This is in most cases. Not all parents have parental responsibility. Proxy access for parent and guardian to a child’s record is a practice-level decision.
Parental responsibility proxy access will finish when a child reaches aged 11 – after this age and up to aged 13, parental access is determined on an annual basis if the child is Gillick Competent to understand what access is being provided and the consequences of such access. At the age of 13 patients can attend the surgery without an accompanying adult/parent(s) if they so wish and therefore all parental access is removed.
Proxy access on behalf of another adult
A person must be registered for online access at the practice where the patient they are acting for is registered. Proxy is the recommended alternative to sharing login details.
More Information
RCGP guidance on Proxy Access
NHS App: Using linked profiles to access services for someone else