All patients are asked to be cooperative and act in a civil and courteous manner.
We ask that all patients:
- Only make appointments you know you can keep
- Be patient if the surgery is running late
- Don’t ask for another member of your family to be seen at your appointment without making prior arrangements
- Inform the practice if you have changed your address or phone number.
- We do not accept rudeness, threats or aggressive behaviour directed towards our staff or other health professionals who work with us. Violent or abusive patients will be removed from our list
You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.
We will:
- Ensure our patients have 24-hour access to medical advice.
- Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
- Work in partnership with you to achieve the best medical care possible.
- Involve you and listen to your opinions and views in all aspects of your medical care.
- The prevention of disease, illness and injury is a primary concern.
The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.
As patients, you are responsible for your own health and that of any dependants. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.